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How to Deal with Difficult Participants

How to Deal with Difficult Participants


This ebook is designed especially for trainers, facilitators, and other professionals who need a one-stop resource to deal with difficult participants. Discover an effective, straightforward approach to manage just about every negative behavior you will ever encounter. This essential resource gives you simple, yet very powerful, techniques to nip just about any negative behavior in the bud.

And, as an added bonus, learn how Langevin’s very own course leaders handle difficult participants as they recount enlightening and sometimes humorous stories, anecdotes, and examples of real-life situations.You’ll get the very best tips and seasoned advice from our world-class course leaders.

This ebook will leave you confident and well-prepared to handle any difficult participant that happens to come your way!

  • Minimize the opportunities for difficult behavior before it even begins.
  • Prepare training for adult learners.
  • Create a warm, welcoming environment.
  • Establish and maintain rapport with participants.
  • Separate negative behavior from the participants.
  • Apply effective communication techniques.
  • Manage your personal “triggers.”
  • Read the group and adjust your instructional style as needed.
  • Determine when and when not to intervene.
  • Prepare for difficult participants long before they show up in the classroom.
  • Intervene subtly when all else fails.
  • Create a personalized follow-up plan to avoid future problems.

eBooks are not refundable - all sales are final.

The Adult Learner: In a Nutshell

  • A no-nonsense approach to deal with difficult participants long before they show up in the classroom.
  • The importance of treating adult learners with respect and dignity.
  • Why it is essential to prepare and plan for difficult behavior.
  • The fundamental principles of adult learning.
  • 35 techniques to apply the principles of adult learning in your courses.

Pull Up a Chair and Make Yourself at Home

  • How to immediately make your participants feel welcome and eager to participate – even the most reluctant learners.
  • 10 essential things you should know about your participants before the course begins.
  • 15 tips to set up a room to maximize participant interaction and behavior.
  • How to make the learning environment work for you and your learners.
  • How to start a course with positive impact.
  • 10 simple icebreakers that will immediately put your participants at ease.
  • How to instantly establish rapport with your participants.
  • Proven strategies to establish your credibility.
  • How to use simple ground rules to deal with troublesome behavior.

The Good, The Bad, The Ugly

  • How to turn the most challenging participants into willing learners.
  • The real reasons behind negative participant behavior.
  • The danger of labeling participants and how to avoid it.
  • How adult learning principles can mitigate negative participant behavior.
  • Guidelines for addressing all three styles of learning so you’re sure to engage all your participants.
  • The best way to get your participants to “buy in” to training.
  • Non-verbal clues and what you should do about them.
  • Generational Learning – how to make the power of four generations work for you and your learners.

Get Over It!

  • YOUR attitude and how it impacts your learners.
  • Key questions to ask yourself when you are faced with negative behavior.
  • 25 guidelines to assess the effect you have on your learners’ behavior.
  • How to recognize your personal “triggers.”
  • Participative techniques to keep your learners motivated and eager to learn.
  • How to come across as welcoming and enthusiastic.
  • 10 tips to enhance your non-verbal communication.
  • Active listening skills guaranteed to encourage communication.
  • Tips for giving meaningful feedback to learners.
  • 21 tips to effectively manage your personal triggers.

When All Else Fails

  • A simple, yet proven, intervention technique that works every time.
  • 2 powerful questions to ask yourself before you intervene.
  • The 3 levels of intervention and when to use them.
  • How to apply subtle, yet powerful, intervention techniques.
  • 4 steps you can take if things didn’t go according to plan.
  • A follow-up checklist to help you learn from negative experiences.

Upon purchase of this ebook, you will receive your personal My Langevin account that will give you access to all checklists and forms in Microsoft® Office Word template format. 

You can also take advantage of the opportunity to share your stories and experiences with your peers by joining Langevin Learning Services Alumni Group.

"I'm guaranteed to be ten times more effective and knowledgeable. I'm definitely coming back for more."
Clarence Parker - The Pentagon
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