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Product FAQs


If you have any other questions, or would simply like some guidance, please do not hesitate to contact our Client Services Representatives – they will be more than pleased to help you in any way they can.


Langevin accepts various forms of payment for our products including: Check, Money Order, Visa, American Express, MasterCard, Discover, Diners, EFT (US only), Direct Deposit and Wire Transfer. If you prefer, your organization may be invoiced for your product(s).

Prices are subject to change without notice.

Downloadable products such as eBooks and e-Learning Modules are not refundable - all sales are final.

If you are unhappy with your product and choose to return it, you will receive a credit toward the purchase of future products or workshops (minus your shipping charges). The client will be responsible for any costs associated with returning the product.

Downloadable products such as eBooks and e-Learning Modules are not refundable - all sales are final.

Yes. If you purchase a workshop manual and then decide to attend the workshop, you will receive credit equal to the price of the manual towards the cost of the workshop (less shipping).

Our standard UPS shipping charge for a single product in Canada or the US is currently $30.00. If you purchase more than one product, we can provide you with an estimated cost for your total purchase as well as an anticipated delivery date. International delivery may cost more and could take longer. Please call if you require more details.


All products are shipped via UPS courier. This means we can track your order to ensure its safe arrival. If you prefer an alternate shipping method, please contact us. We will do our best to accommodate your needs.

Once we receive payment we will instruct our shipping department to send your order. If delivery is to Canada or the US, you should receive your package in 3-5 business days. Please note, international delivery may cost more and could take longer. Feel free to contact us for more details.

If you have lost your manual, don't panic. Simply contact your Client Services Representative; a replacement manual at 50% of the purchase price (plus shipping) will be promptly forwarded to you.

As you can imagine, our instructors are extremely difficult to contact. If they're not in the classroom, they are usually in transit to their next workshop. The only way to speak live to an instructor is actually to attend one of our workshops. You can have one-on-one discussions with the instructor about your individual projects or concerns while attending one of our programs.

If you have a question, please feel free to contact your Client Services Representative. If they can’t answer your questions, we will find someone who can.

If you have questions after purchasing a product, please feel free to contact your Client Services Representative. They are all extremely well trained in our products and workshops and will be able to answer any question you may have. If you need advice, confirmation of a decision, or someone to discuss ideas with – just give us a call.

The amount of time, effort, and research that goes into our products (and workshops) is incomparable in the industry. We constantly research the field to include workable, practical developments in our products. We incorporate proven principles of adult learning, blended learning, creative training techniques, and learning styles in all of our courses and products.

We work hard so you don’t have to.

This is a little more difficult to answer, simply because we have a variety of different products (i.e. ebooks, self-study kits, and manuals). That being said, in addition to the actual product you purchase, each package will include a thank you letter, a set of “Great Idea” stickers, and a Langevin pen/highlighter. This is all packaged in a sturdy polyurethane box that will sit comfortably upright on your office shelf.

You can rest assured that what you are receiving is current, practical information that will assist you in your on-going professional development. Although each product is unique, the comprehensive research that is applied to each item is consistent and reliable.


Absolutely. If you would like to speak to someone who has already purchased the same product you are interested in purchasing, give us a call. We will connect you with past clients who have given us their permission to use as a reference. If you are interested in being a reference, let us know and we’ll add you to our list.

Langevin Learning Freedom Pass is assigned to the company name and remains with said company name for the duration of the pass. Passes are transferable within the same company name, meaning anyone within said company name can use the pass.

Langevin has a very liberal cancellation policy: you can cancel an enrollment up to a minimum of 2 business days before the workshop begins without penalty. Many of our workshops are full, therefore, if you fail to inform us that you cannot attend a workshop (i.e. a no show), the workshop days will be deducted from the pass.

Langevin's flexible rescheduling policy allows you to transfer the enrollment to another workshop or person, without penalty, if you let us know a minimum of 2 business days before the workshop begins. Rescheduled workshops must be attended prior to expiry date of pass.

If Langevin needs to cancel, change, or postpone a workshop for any reason, we will try to give as much notice as possible. Langevin will not be liable for any costs incurred for travel, hotel, or any other consequential damages because of a workshop cancellation.

All 12 training days must be attended within 1 year of purchasing the pass. Pass expires after 12 training days or 1 year, whichever comes first. If all 12 training days are not attended within the 1 year, the remaining days will expire along with the pass.

Langevin Learning Freedom Pass cannot be applied to the purchase of any product (eBooks, self-study kits, e-learning modules, workshop manuals), professional coaching and consulting services, or on-site workshop.

Certification discounts do not apply to the Langevin Learning Freedom Pass.

All pass purchases are final. There are no refunds, cancellations, or exchanges on pass purchases. There are no extensions on passes.

Langevin Learning Passport is assigned to one user and remains with said user for the duration of the passport. Learning passports purchased by individuals are non-transferable. As such, learning passports purchased by organizations are non-transferable within the organization. All learning passports are non-refundable, non-transferable, and non-cancellable. There are no extensions on passports.

Passport holders may not be enrolled in more than four workshops at any given time.

Langevin has a very liberal cancellation policy: you can cancel your enrollment up to a minimum of 2 business days before the workshop begins without penalty. Many of our workshops are full, therefore, if you fail to inform us that you cannot attend a workshop (i.e. a no show), you will be charged a penalty in the amount of the list price of the applicable workshop (over and above the cost of your passport).

Langevin's flexible rescheduling policy allows you to transfer your enrollment to another workshop at any time, without penalty, if you let us know a minimum of 2 business days before the workshop begins. Rescheduled workshops must be attended prior to expiry date of passport.

If Langevin needs to cancel, change, or postpone a workshop for any reason, we will try to give as much advance notice as possible. Langevin will not be liable for any costs incurred for travel, hotel, or any other consequential damages as a result of a workshop cancellation.

The Langevin Learning Passport cannot be applied to the purchase of any product (eBooks, self-study kits, e-learning modules, workshop manuals, or professional coaching and consulting services) or on-site workshop.

Certification discounts do not apply to the Langevin Learning Passport.

The name and e-mail address of the person who will be using the passport must be provided at the time of purchase. All purchases are final; there are no refunds, cancellations, or exchanges on passport purchases. There are no extensions on passports.

"Evaluation of Training is a pre-requisite to a perfect life in training."
Raymond Bilodeau - Immigration Canada
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