If you have any other questions, or would simply like to get some guidance, please do not hesitate to contact our Client Services Representatives – they will be more than pleased to help you in any way they can.
1. What time do the workshops start and finish?
Langevin workshops start promptly at 8:00 a.m. and finish around 4:30 p.m. (give or take a few minutes, depending on the size of the class). Course Leaders will be in the classroom anytime between 7:30 a.m. and 7:45 a.m.; a continental breakfast will also be available at that time.
2. What is your workshop cancellation policy?
We have a very liberal cancellation policy: you can cancel your enrollment up to 48 hours before your workshop and we will refund 100% of any prepaid course fees. If you need to cancel within 48 hours before your workshop, we will issue you a credit equal to 100% of any pre-paid tuition fees. This credit can be used towards another workshop or the purchase of any of our products.
If we need to cancel, change, or postpone a workshop for any reason, we will try to give you as much advance notice as possible. For those clients who are unable to attend a workshop because of a revised location or date, we will refund 100% of any pre-paid course tuition fees or give you an equivalent credit—whichever you prefer. However, we will not be liable for any costs incurred for travel, hotel, or any other consequential damages.
3. What if I don't show up for a workshop?
A large number of our workshops are full; therefore, if you fail to inform us that you cannot attend a workshop, you will be charged the entire course fee.
4. Can I reschedule my workshop?
Our flexible rescheduling policy allows you to transfer your enrollment to another workshop at any time without penalty as long as you let us know before the workshop begins.
5. What is your on-site workshop cancellation policy?
There is no penalty if you cancel or reschedule your on-site workshop within 30 days of the scheduled start of the workshop. If you need to cancel your on-site workshop less than 30 days in advance, there will be a cancellation fee of $2000.00 ($5000.00 for International programs). Any costs incurred on your behalf such as airfare, shipping charges, etc., will also be billed to you.
6. What are my payment options?
Langevin accepts various forms of payment for our workshops including: Check, Money Order, Visa, American Express, MasterCard, Discover, Diners, EFT (US only), Direct Deposit and Wire Transfer. If you prefer, your organization may be invoiced for your workshop.
Prices are subject to change without notice.
Downloadable products such as (eBooks and e-Learning Modules) are not refundable - all sales are final.
7. What is the dress code?
As people arrive, most of them will be dressed casually. Dress as you wish. If a suit is your style, that’s fine. If you’d rather wear jeans and a sweatshirt, that’s fine too. Remember to bring along a sweater as the heating/air conditioning in some of the classrooms is difficult to control.
8. What will I receive when I attend a workshop?
You will receive a comprehensive course manual containing job aids, checklists, samples, decision tables, and models as permanent references. The manual is used throughout the workshop. It is a comprehensive toolkit and a model for your own courses. Every page in our manuals is designed as a job aid.
9. What is included in the price of my workshop?
In addition to your workshop materials and having the expertise of our instructors at your fingertips, you will receive a continental breakfast each day, unlimited coffee service, discount rates in the hotels, a selection of training materials to examine, suggestions for further professional development, exclusive access to our Linkedin Alumni Group and ongoing contact through Langevin social media channels (if you wish), information on what other organizations are doing, a tangible action plan to implement immediately, and a certificate of completion.
10. What kind of support can I expect after I attend a workshop?
We offer a free 1-year edit/follow-up service on most of our workshops. Send us a copy of materials you design or a video-recording of yourself instructing and we'll give you detailed feedback. We also offer free telephone consultation. If you need advice, confirmation of a decision, or someone to discuss ideas with – just give us a call.
11. Will there be time to speak directly with the instructor when I’m at the workshop?
You can have one-on-one discussions with the instructor about your individual projects or concerns while attending one of our programs. In addition to being available during breaks, the course leader will also be available after hours, and before the course starts in the morning. You are invited to schedule one-on-one sessions to discuss concerns based on your needs and assignments back home. For more information about our world-class Course Leaders, click here.
12. What can I expect at a Langevin workshop?
On the morning of your workshop, you will be greeted at the door by the course leader who will welcome you (as if you were a guest in our home), and ensure your comfort.
At the back of the room, we have provided a continental breakfast. Coffee and tea will also be available in the afternoon. When you choose your seat, you’ll find the table has been carefully prepared for you. You’ll see a course manual, name card, pen, and water. You will also see a display table containing additional training-related materials. You will be comfortable.
Attendance is limited to allow maximum participation and feedback. You’ll find yourself in a small group of 4-6 people to facilitate the frequent group exercises planned.
13. How are your workshops structured?
Expect your course to be highly participative. There are many group and individual exercises, case studies, and samples to critique.
The activities and methods will vary to keep you interested and stimulated. We’ll maintain a good pace so boredom won’t set in. We invite questions, comments, and discussion at any time if you wish (and only if you wish). Don't worry; we won't put you on the spot!
Breaks will be scheduled frequently so you can stretch, walk, talk, or make phone calls.
14. Will I have an opportunity to network with anyone else?
There will be many opportunities to learn from each other and the course leader. We rotate our Action Learning Teams so you get a chance to meet and learn from your peers. You will also find out what leading organizations are doing.
Additionally, on the first day of our multiple-day workshops our instructor will hold a forum at 4:30. This is a 20-minute session where you can discuss and problem-solve any non-workshop related training issues. The session is facilitated by the instructor and provides an informal networking opportunity for you. Of course, your participation is optional.
And finally, some participants may decide to go out to dinner as a group. Participants have said this type of social activity has been invaluable for building contacts, advancing learning, and discussing key concerns – and it certainly helps build camaraderie.
There are networking opportunities galore!
15. Can you accommodate individuals with disabilities?
We will do whatever we can to assist our course participants with disabilities. Just let us know and we’ll be happy to provide a disabled participant an additional seat in the classroom and an additional set of course materials for an Auxiliary Aide. The employer of the participant is responsible for all other costs of any necessary accommodation. If possible, try to let us know 2 weeks in advance of the workshop so we can do everything possible to assist the participant.
16. What is a "Source Code" and where do I locate it?
A "Source Code" is included on the back of every marketing postcard we send for tracking purposes. When you make a purchase online or by phone, please provide the source code if you have it available (it's not mandatory). Click here to see where the code is located on a sample postcard.
17. Is it necessary to bring a laptop to the training?
A laptop is not required for our workshops. We encourage you to take notes directly in the workshop manual provided, for easy reference back on the job. Your manual will contain practical job aids, checklists, samples and decision-making tables. After the workshop, these tools will be available electronically through your personal My Langevin account.
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