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Consulting Skills for Trainers "If your company expects you to 'solve a problem' with more training -- you need this course!" Cheryl C. Baker First Health

3 days | $1,499

Consulting Skills for Trainers

Collaborative Performance Improvement

This workshop shows you how to become a catalyst for making measurable improvements to your organization's job performance.  Learn how to apply both the hard and soft consulting skills that will help you build credibility while avoiding the politics of becoming a performance consultant.

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Objectives

  • Build collaborative relationships in the organization.
  • Manage interactions with others.
  • Identify job performance needs.
  • Apply active listening techniques.
  • Ask performance-based questions.
  • Identify required and actual job performance.
  • Handle resistance and challenges from clients.
  • Establish terms of reference with clients.
  • Collect job performance data.
  • Analyze job performance data.
  • Determine the causes of performance gaps.
  • Apply a range of analysis tools and techniques.
  • Guide clients through a decision-making process.
  • Recommend training and non-training solutions to performance needs.
  • Write a report of findings and recommendations.
  • Adopt the most effective role during implementation.
  • Measure the results of performance solutions.

Who Should Attend

For trainers who want to move beyond training solutions and help their organization improve performance.

What You Will Learn

Engage Clients

  • How to guide your clients through the performance improvement process.
  • The similarities between training and performance improvement – making the case.
  • How to influence others to gain credibility and secure high-level sponsorship.
  • The foundation for collaborative relationships.
  • 5 easy steps for managing the consulting process.
  • A checklist to assess readiness.
  • How to overcome obstacles to getting started.
  • Tips that will help you minimize the politics of transitioning to performance improvement.
  • How to handle a request for training.
  • Key factors that will make you successful.
  • How to get results through collaborative relationships.
  • A step-by-step consulting approach that is realistic for trainers.

 
Identify Needs

  • How to set clear expectations from the start.
  • A proven method of understanding true performance needs.
  • Key questions for identifying required and actual performance.
  • How to conduct an effective "discovery" meeting.
  • Tips for crafting questions that open up dialogue.
  • How to encourage the client to keep talking.
  • Powerful performance-based questions.
  • How to develop and maintain rapport.
  • How to paraphrase the essence of what you heard.
  • The signs of discomfort or resistance.
  • Guidelines for handling resistance or challenges.
  • 6 methods for collecting data.
  • 45 questions to ask yourself after each interaction.


Determine Causes

  • A step-by-step technique to determine the causes.
  • 7 major causes of performance gaps.
  • Where to look first.
  • A structured worksheet to document findings.
  • An easy-to-use checklist for analyzing performance.
  • Where to find the evidence – over 70 sources.
  • 4 participatory analysis techniques.
  • How to validate findings with the client.


Implement Solutions

  • How to guide the client to an appropriate course of action.
  • A visual technique for identifying possible solutions.
  • How to rate solutions using relevant criteria.
  • Factors that will help or hinder the implementation.
  • How to address concerns from different perspectives.
  • Will the solution work?  Asking quintessential questions.
  • Over 50 types of performance improvement solutions.
  • The critical elements of a report.
  • A checklist for making planning easier.
  • A simple approach for setting targets and identifying outcomes.
  • How to maximize your contribution by adopting the most effective role.


Measure Results

  • How to develop a measurement plan.
  • The S.C.O.R.E. approach for monitoring progress.
  • How to gauge employee reaction to the solution.
  • How to track and report results using a performance scorecard.
  • A quick-and-easy method for conducting a debrief meeting.
  • How to assess your performance as a consultant.
  • A consulting services assessment form.
  • A structured worksheet to document lessons learned.
  • How to broadcast and promote successes.

Bonus

All the worksheets, checklists, and forms in Microsoft® Word template format.  Simply download them from your personal My Langevin website.

Free telephone consultation.  If you need advice, confirmation of a decision, or someone to discuss ideas with – just give us a call.

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