Product FAQs

If you have any other questions, or would simply like some guidance, please do not hesitate to contact our Client Services Representatives – they will be more than pleased to help you in any way they can.

1. What are my payment options?
Langevin accepts various forms of payment for our products including: Check, Money Order, Visa, American Express, MasterCard, Discover, Diners, EFT (US only), Direct Deposit and Wire Transfer. If you prefer, your organization may be invoiced for your product(s).

Prices are subject to change without notice.

Downloadable products such as (eBooks and e-Learning Modules) are not refundable - all sales are final.

2. What is your return policy?
If you are unhappy with your product and choose to return it, you will receive a credit toward the purchase of future products or workshops (minus your shipping charges). The client will be responsible for any costs associated with returning the product.  

Downloadable products such as (eBooks and e-Learning Modules) are not refundable - all sales are final.

 

3. If I purchase a workshop manual and then attend the workshop at a later date, can I receive credit equal to the price of the manual towards the workshop?
Yes. If you purchase a workshop manual and then decide to attend the workshop, you will receive credit equal to the price of the manual towards the cost of the workshop (less shipping).

4. What is the cost of shipping?
Our standard UPS shipping charge for a single product in Canada or the US is currently $30.00. If you purchase more than one product, we can provide you with an estimated cost for your total purchase as well as an anticipated delivery date. Again, international delivery may cost more and could take longer. Please call if you require more details.

5. How will you ship my purchase?
All products are shipped via UPS courier. This means we can track your order to ensure its safe arrival. If you prefer an alternate shipping method, please contact us. We will do our best to accommodate your needs.

6. Once I’ve ordered my product, how long will it be before I receive it?
Once we receive payment we will instruct our shipping department to send your order. If delivery is to Canada or the US, you should receive your package in 3-5 business days. Please note, international delivery may cost more and could take longer. Feel free to contact us for more details.

7. I've lost my manual.  What will it cost me to replace it?
If you have lost your manual, don't panic. Simply contact your Client Services Representative; a replacement manual at 50% of the purchase price (plus shipping) will be promptly forwarded to you.

8. Will I be able to speak directly with an instructor when I purchase a product?
As you can imagine, our instructors are extremely difficult to contact.  If they're not in the classroom, they are usually in transit to their next workshop. The only way to speak live to an instructor is actually to attend one of our workshops. You can have one-on-one discussions with the instructor about your individual projects or concerns while attending one of our programs. 

If you have a question, please feel free to contact your Client Services Representative. If they can’t answer your questions, we will find someone who can.

9. What kind of support can I expect after I purchase a product?
If you have questions after purchasing a product, please feel free to contact your Client Services Representative. They are all extremely well trained in our products and workshops and will be able to answer any question you may have. If you need advice, confirmation of a decision, or someone to discuss ideas with – just give us a call.

10. What kind of methodologies are used in the design of your products?
The amount of time, effort, and research that goes into our products (and workshops) is incomparable in the industry. We constantly research the field to include workable, practical developments in our products. We incorporate proven principles of adult learning, blended learning, creative training techniques, and learning styles in all of our courses and products.

We work hard so you don’t have to.

11. What will I receive when I purchase a kit-based product?
This is a little more difficult to answer, simply because we have a variety of different products (i.e. ebooks, self-study kits, toolkits, and manuals). That being said, in addition to the actual product you purchase, each package will include a thank you letter, a set of “Great Idea” stickers, and a Langevin pen/highlighter. This is all packaged in a sturdy polyurethane box that will sit comfortably upright on your office shelf.

You can rest assured that what you are receiving is current, practical information that will assist you in your on-going professional development. Although each product is unique, the comprehensive research that is applied to each item is consistent and reliable.

12. Can I speak to someone else who has purchased a product?
Absolutely. If you would like to speak to someone who has already purchased the same product you are interested in purchasing, give us a call. We will connect you with past clients who have given us their permission to use as a reference. If you are interested in being a reference, let us know and we’ll add you to our list.

"I loved it! A needs analysis method that is easy to use. I'll use it immediately." Wendi Fast 3M

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