If
these intended uses are not reasonably obvious from the circumstances in which
personal information is collected, we will provide you with an opportunity to
withhold your consent to the collection, use, or disclosure of the information.
For example, we will give you an opportunity to tell us not to use the contact
information that you provide us, when registering for a workshop, for marketing
purposes. Keep in mind, however, that there are limited situations in which
applicable laws require or allow us to collect, use/disclose personal information
without consent. They include, for example, safety and law enforcement/compliance
activities.
How does Langevin Learning Services collect Customer Information?
We obtain information directly from you when you participate in one of our workshops,
complete a pre-workshop survey, a post-workshop evaluation, purchase a manual/module,
or contact one of our Client Services Representatives.
If you do not want us to use this information to contact you for sales or marketing
purposes and would like to limit our use of this information solely for the
administration of your registrations, please contact a Client Services Representative
at 1-800-223-2209.
From Other Parties
We may acquire a list of names and addresses, which may include your name and
address where you have given your consent, from list vendors to send promotions
or product information to the names on the list. We also have relationships
with third parties with whom we conduct joint marketing activities through which
we may obtain your name and address with your consent. These activities clearly
identify the other parties involved and provide information about their privacy
practices. Any such other parties are bound by their privacy policy, not ours.
To ensure our database addresses remain accurate, we also obtain address information
from third-party licensed data providers for National Change of Address and
other authorized parties.
Visiting Langevin Learning Services' Websites:
What Information Langevin Learning Services May Collect Through its Websites:
During normal website usage, you can visit our site without communicating any
personal information. However, there are instances where we request personal
information such as your name, address, and e-mail address on our site, to provide
you with a service, correspondence (promotions and mailed brochures), activities
such as e-newsletter, or the request of a quote. At times, we conduct voluntary
online surveys to obtain your feedback. We request e-mail addresses as a means
of contacting you if you wish. Any personal information collected is used as
set out in this Privacy Policy.
You should be aware that when you share personal information in public areas
of our website, such as chat rooms or bulletin boards, this information might
be seen and used by others. We urge you to exercise good judgment when sharing
personal information in these forums.
Links to other websites
Our website may contain links to other websites. We encourage you to review
the privacy statements of all sites which you visit, including those whose links
are provided, so that you can understand how those sites collect, use and share
your information. We are not responsible for the privacy statements, content,
or data handling practices on other websites.
Electronic mail sent to us that may contain personal information
You may decide to send to us personally identifying information in an email,
for example in a message about your workshop experience. We will only use this
personal information to identify you as a client, to determine how to respond
to your email and try to resolve the matter identified in the email.
Langevin Learning Services' Website - Use of Cookies:
When you visit Langevin Learning Services' websites, we may collect and store
information about your visit on an anonymous, aggregate basis using "cookie"
technology. A cookie is an element of data that a website can send to your browser,
which may then store the cookie on your hard drive. Cookies may tell us the
time and length of your visit, the pages you look at on our sites, and the site
you visited just before coming to ours. We may also record the name of your
Internet service provider. This information allows us to measure site activity
to tailor the consumer's experience within our website. The goal is to save
you time and provide you with a more meaningful visit. Cookies used by Langevin
Learning Services on its website do not reveal personal information and cannot
read data from your hard drive.
If you are concerned about cookies, you may modify your browser settings to
notify you when you receive a cookie. If you do not know how to modify your
browser settings please consult your browser documentation or the supplier website.
You may visit the Langevin Learning Services' website with your cookies turned
off. However, you may not be able to access some of the areas of our site, which
require cookies for customization and personalization.
We may also use third parties to serve Langevin Learning Services advertisements
on other websites. In serving Langevin Learning Services' advertisements these
third parties may place cookies on your browser computer and may collect certain
anonymous information about your visits to other websites. This information
includes browser type, IP address, web activity, and time of day and is used
to better understand and optimize Langevin Learning Services' online advertising
campaigns. To opt-out of these cookies, please review the privacy policies of
that website and follow the instructions on their site.
Will Langevin Learning Services share my information with other parties?
When you provide Langevin Learning Services with personally identifiable information,
we may share that information with our marketing partners for use in promoting
marketing programs. Before we share your information with any of these organizations
we will ensure we have the consent required under applicable law. Langevin Learning
Services may also share your personal information with our suppliers for the
exclusive purpose of providing services for us (e.g. mailings to you in response
to your request for information).
We may disclose your personal information as required by law, in conjunction
with a government inquiry or in litigation or dispute resolution.
Additionally, our websites, www.langevin.com and www.mylangevin.com, do contain
links to sites outside of and not controlled by Langevin Learning Services.
Langevin Learning Services is not responsible for these sites, their omissions
or for the policies or content of their websites. We recommend that you read
the privacy policies of these sites before making a decision to provide your
personal information to the site operators.
How is my personal information protected?
Langevin Learning Services is committed to protecting your personal information
in full compliance with this Privacy Policy and applicable laws. Langevin Learning
Services understands your concerns about online security and about the security
of your information otherwise collected by us and we take reasonable precautions
to prevent the loss, misuse, or alteration of information under our control.
In addition, we employ generally accepted information security policies, procedures,
and techniques.
We encourage you, the user, to observe the security features built into your
browser. Upgrading to the latest version of an Internet browser will often provide
increased security.
Can I opt-out of Langevin Learning Services' marketing promotions and initiatives?
If you do not want to be contacted for product, service, or marketing initiatives,
or if you would like to be removed from any direct marketing initiatives, corporate
surveys, telemarketing, or direct mail or e-mail lists, or if you would otherwise
like to limit our use or disclosure of your personal information, please contact
us as indicated below.
Except as required or permitted by applicable law, we will respect your wishes
relating to the use of your personal information and we will ensure that your
file reflects the limitations that you have requested. Unless they are obvious,
we will advise you of the consequences of withdrawing your consent. For example,
if you withdraw your consent, Langevin Learning Services may not be able to
provide you or continue to provide you with the services or information about
products or services or related promotions that may be of value to you.
How can I access and correct errors in my information?
You can contact a Client Services Representative at 1-800-223-2209 to review,
correct, or update certain aspects of your personal information. The information
that may be accessible to our CSRs includes your name, title, address, email
address, current or past registrations, and previous contacts to Langevin Learning
Services.
While Langevin Learning Services uses reasonable efforts to ensure that the
information we hold about you is accurate, complete, and current, we often rely
on you to inform us about changes to your contact or other relevant information
(e.g., name, address, telephone number, etc.).
Again, the more information you volunteer, and the more accurate it is, the
better we are able to customize and improve your experience with Langevin Learning
Services.
If you wish us to undertake a more comprehensive search of our files, you may
notify us in writing at:
Langevin Learning Services
6 Corvus Court
Ottawa, ON K2E 7Z4
Attn: Chief Privacy Officer (privacy@langevin.com)
You will be asked for sufficient personal information for us to verify your
identity and the details about the personal information you are interested in
prior to us processing your request. There may be a charge for providing this
information in which case you will be notified in advance and may withdraw your
request or challenge the reasonableness of the charge. We will also be unable
to provide you with information which is exempt from disclosure such as personal
information about another person, privileged information, or confidential commercial
information.
How do I contact Langevin Learning Services?
Langevin Learning Services is committed to continuous improvement, and values
your input. We welcome your comments and/or suggestions on improving our website and policies. If you have any comments or concerns, or wish to limit the
use of any of your personal information that we may have, you may contact us
at:
Langevin Learning Services
6 Corvus Court
Ottawa, Ontario K2E 7Z4
1-800-223-2209
training@langevin.com
Or you may contact us by clicking on the "How To Reach Us" icon found on the
Langevin Learning Services website.
Will Langevin Learning Services update its privacy policy?
We are always looking for ways to improve and update our website to further
enhance its effectiveness. Consequently our policies, including this privacy
policy, will continue to evolve and Langevin Learning Services reserves the
right to alter this privacy policy from time to time. Such changes will be effective
ten days following the date on which this privacy policy is revised and posted
to our Langevin Learning Services website. We encourage you to visit our Privacy
page from time to time to view our most current privacy policy.
This statement is effective as of February 01, 2004.