Certified Performance Consultant

What You Will Learn

Consulting Skills

• A consulting approach that is realistic for trainers.
• How to avoid the politics of becoming a "performance consultant."
• How to gain credibility and secure top management support.
• Tips for building collaborative relationships in the organization.
• How to guide your clients through the performance improvement process.
• A proven method of understanding "true" performance needs.
• Key questions for identifying required and actual performance.
• How to apply active listening techniques.
• Tips for crafting questions that open up dialogue.
• The signs of client discomfort or resistance.
• Guidelines for handling resistance or challenges.
• 7 major causes of performance gaps.
• A step-by-step technique to determine the causes.
• Where to find the evidence – over 70 sources.
• A wide range of analysis tools and techniques.
• How to guide clients through a decision-making process.
• Over 50 types of performance improvement solutions.
• Will the solution work?  Asking quintessential questions.
• Write a report of findings and recommendations.
• A simple approach for setting targets and identifying outcomes.
• How to maximize your contribution by adopting the most effective role.

Influencing Skills

• How to apply a powerful and ethical influencing process that produces consistent results.
• How to maximize your capacity to get things done.
• Tips for assessing key relationships as a foundation for successful influencing.
• How to identify the scope of people you can reach.
• The boundaries of your influence.
• How to project the best image you possibly can.
• How to determine your current power base.
• Over 75 tips to expand your earned power.
• How to apply power without jeopardizing your relationships.
• How to persuade others to take action – through commitment rather than compliance.
• Proven techniques for building a compelling win/win case.
• A simple 5-step technique for setting a realistic and achievable objective.
• When to proceed with your objective – and when to hold back.
• How to identify the decision-maker and all the key players.
• The 5 most effective strategic courses of action.
• How to build a persuasive case that will generate win/win outcomes.
• How to convince others to buy into decisions without pulling rank.
• How to speak the other person's language and get your message across with impact.
• How to gauge an individual's positive and negative reactions to your ideas.
• How to present your views in a persuasive way, using both logic and vision.
• How to effectively embrace resistance and turn a situation around.
• Effective strategies for dealing with the 6 types of challenging behaviors.
• 6 easy steps to end a discussion with clear and concrete "to do" items.
• How to persuade individuals at all levels of your organization – even when you don't have formal authority.

Project Management Skills

• Step-by-step procedures and specific tools for managing all phases of a training project.
• Define the project objective.
• Get support from other parties in the organization.
• Determine the project priorities.
• Identify project tasks.
• Estimate the duration of tasks.
• Identify staff skills and availability.
• Assign staff to project tasks.
• Chart a project schedule.
• Select outside vendors for appropriate tasks.
• How to establish solid control of your projects.
• Supervise development of the project.
• Techniques for dealing professionally with people (even the problem types).
• Report project status.
• Resolve differences between project team members.
• Produce a lessons learned report.