We’ve all had them – participants who interrupt to share a war story and/or ask meaningless questions just to hear themselves talk. These folks tend to overpower the group and hold it hostage!
I recently encountered a “Dominator” in one of my workshops and used the following techniques to get the group back – without paying the ransom!
PHYSICAL PROXIMITY
While the “Dominator” is speaking, walk toward him/her and stop (linger near them). Experience shows that very often the closer the Trainer gets, the quicker the person finishes talking. The Dominator’s tangents will get shorter.
USE A DIRECT QUESTION
Rather than single out one participant (and put them on the spot), direct a question to a specific table group when seeking an answer – a group other than the Dominator’s. Someone in the group will be able to answer the question (or at least help each other out).
BUILD A BRIDGE
This is a two-fold strategy. First, compliment the controller by offering praise “we’ve heard some great tips” then redirect the class focus by saying “now let’s hear from someone else.” At the same time, turn your gaze to other table groups. This takes the attention away from the Dominator – without being overt!
These techniques are subtle, but work well – with minimum disruption to the class flow. For more techniques to deal with difficult participants, see what Mama has to say…
Melissa
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Dealing with dominators is a challenge, great tips. When working with groups that have a dominator amongst their midst I am always drawn to wonder why no-one in the group is able to socially quiet the behavior? A feeling of “I wish they would just shut up, but I am not going to be the first one to say something” falls over the crowd. A loss of trust knowing that it is the right thing, because the dominator is curbing our nowledge yet no-one want to go first.